Distance Learning
In cooperation with the Educational Institute of the American Hotel and Lodging Institute (EI-AHLA), the PHTRC is proud to offer distance learning courses in the following areas of specialization:
Rooms Division Management
Food and Beverage Management
Marketing and Sales Management
Accounting and Financial Management
The PHTRC can also provide group study programs at discounted rates for interested participants. Group study programs require a minimum of five (5) participants together with a qualified instructor.
Professional Certification
The PHTRC also offers professional certification programs. In addition to recognizing individuals for their achievements and competencies, these certifications also offer recognition to industry professionals for mastery within their field of specialization.
In close cooperation with the Educational Institute of the American Hotel and Lodging Institute (EI-AHLA), the Bethlehem University and local consultants, the PHTRC is offering the following professional certification programs:
For Department Heads and Directors:
Certified Rooms Division Executive (CRDE)
Certified Food and Beverage Executive (CFBE)
Certified Hospitality Housekeeping Executive (CHHE)
For Supervisors:
Certified Hospitality Department Trainer (CHDT)
Certified Hospitality Supervisor (CHS)
For Line Level Staff:
Certified Front Desk Attendant
Certified Rooms Attendant
Certified Restaurant Server
Seminars and Workshops:
The PHTRC in partnership with EI-AHLA holds regular seminars and workshops throughout Palestine on topics such as:
| Seminars |
Workshops |
| Front Office |
Guest Services |
| Housekeeping |
General Management |
| Human Resources |
Salary Scales |
| Sales and marketing |
E-Commerce and Marketing |
Most seminars and workshops also include screening of industry training videos and support materials. Participants will be awarded Certificates of Attendance, in diploma format and issued by the Bethlehem University and Arab Hotel Association
Hospitality and Tourism Library
The PHTRC is developing a library of useful books and videos on the hospitality industry. These resources are available to members and include materials on:
Front Office Operations
Housekeeping
Food and Beverage
Sales and Marketing
Maintenance and Security
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